Business Process & Interface Monitoring in SAP Solution Manager? And how SAP customers can get maximum benefits from it?
SAP Solution Manager is a Software Life Cycle management tool and is based on the ITIL standards. Most of the SAP’s recommended best practices can be implemented using SAP Solution Manager. ‘Business Process and Interface Monitoring’ is one of the SAP’s recommended standards. SAP Solution Manager is free or I can say it is part of your annual licensing fee
Customers are very concerned as there is an increase in total cost of ownership Implementation, Upgrade and IT Operations. Therefore, it is necessary to automate repetitive duties of IT Operation like daily monitoring of critical business processes.
Once the product goes live into the production, using SAP Solution Manager’s Business Process Monitoring tool, we can proactively monitor crucial business processes and associated monitoring objects like : Background Jobs, Dialogue Performance, Update Errors, Application Logs, Document Volume and Interfaces, and escalate the problem and resolve performance issues quickly based on agreed KPI’s with least impact on business.
How to implement Business Process Monitoring or how to use Run SAP Methodologies for the implementation of Business Process and Interface Monitoring?
As you know “ASAP methodology” for new/upgrade Implementation project, similarly “Run SAP methodology” for implementation of Operation standards. Business Process & Interface Monitoring is one of the SAP’s best standards. You can implement Business Process & Interface Monitoring using SAP’s Run SAP methodology. SAP Solution Manager has the built in Run SAP Roadmaps. It provides all the clear Steps with Accelerators, Milestones and Quality Gates involved during the ‘Assessment & Scoping’, ‘Design’, ‘Build &Test’, ‘Handover into Production‘’ and continuous ‘Optimization’ Phases.
How to identify the critical business Processes of a business?
Business Team may be aware of critical business process and the threshold values they are interested in. Most of the time Business Team may not know business processes and associated technical objects that need to be monitored.
Following ways you can gather your critical business Processes, Components and Interfaces information.
If the Business champions know critical Business Processes of Production system, they can provide the requirement document with the threshold values.
Or Business and Technical team has to investigate (in their Customer Solution Landscape) which business process and associates objects need to be monitored with threshold values
Or if the business processes are part of solution defined in the SAP Solution directory then it is easy to utilize the Business Processes and objects
Or Using ‘Solution documentation Assistance’.
What is ‘Solution Documentation Assistance’?
SAP aware about the complex and challenging process of assessing and documenting crucial business Processes, components, custom codes and interfaces. If you setup Solution Document Assistance in SAP Solution Manager, it will capture, analyze and document objects usage like business processes, custom Codes, interfaces that are frequently in use and obsolete. The analyzer provide detail information on how often specific Business Processes and associated objects are in use. Based on that, it is easy to document and define crucial Process structure for Business Process and Interface Monitoring
Configuration of Business Process Monitoring:
When the crucial business Process and associated monitoring objects are identified like: Business Processes, Process Steps, Components, Background Jobs, Dialogue Performance, Update Errors, Application Logs, Document Volume and Interfaces with respective threshold values, setup of Business Process and interface monitoring will begin. It mainly involves:
- Documenting Systems with logical component in SAP Solution ManagerCreating Solution in SAP Solution Manager
- Creating Business Processes
- Set up the Monitoring Customizing like defining Organization, Processes, Process steps, Monitoring object per step with technical details and threshold values, Assigning Monitoring transaction, Monitoring Tasks and Auto Email setup
- Setup Interface monitoring in remote system and in Solution Manager
- Generate customizing and Activate monitoring
- Drill down and check Alerts with detail messages in graphical view of defined crucial Business Processes
- From Solution manager connect to remote systems and confirm the resolved alert.
Security Roles of Business Process Monitoring:
- SAP_SETUP_DSWP_BPM - Full authorization for session Business Process Monitoring in area operations setup
- SAP_OP_DSWP_BPM - Full authorization for session Business Process Monitoring in area operations
- Work Center role for BPM:
Add following workcenter role SAP_SMWORK_BPM in addition to basic role SAP_SMWORK_BASIC - SAP_SUPPDESK_* / SAP_SUPPCF_* (in case of Service Provider)
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